• Full Time
  • Reno

OCG Creative

Account Manager

Overview

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.

The Account Manager is part of OCG Creative’s client retention team, acting as a key evangelist for OCG Creative and its products and services.

Responsibilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of contract deliverables
  • Ensure deliverables and client requests are consistent with the contracted scope of work
  • Work with clients to ensure delivery to OCG: project assets, approvals and project-related materials, etc. to avoid delays and uphold QA standards
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Liaise between the customer, field strategist and internal teams

Sound like a career you’d like to pursue?, apply today!

To apply for this job email your details to laura@ocgcreative.com