There are literally thousands of ways to ruin a website. A website can be beautiful, perfectly branded and use all the latest browser technology—and yet still suck in a profusion of ways. Let’s examine a few favorites.
Topping the list is a website that’s too slow to load. Not only will your slow loading website turn away visitors at a rate of about 12% for every second you make them wait—you’ll also be signaling search engines that your website offers a poor user experience. As a rule, a bad user experience equals bad rankings.
Next up, your website has to be mobile friendly. All major search engines place priority on a website’s mobile experience over the desktop. And for good reason. Over two thirds of online searches are mobile. Desktops don’t even make up the remaining third.
Coming in at number three—hard to find contact info. There’s no point putting time and energy into the perfect web experience if your website visitors can’t figure out how to contact you. Put contact info on every page, and encourage users to reach out to you using whatever method they prefer. Forcing visitors to fill out a web form might just force them to look for somewhere else to do business.
Perhaps more important than being easy to contact is giving your visitors a reason to contact you. Not providing enough information on your website encourages your visitors to continue doing research. In the end, they’ll probably choose a competitor that provides lots of details about their company and the products and services they offer.
Finally, it is impossible to overstate the importance of organic search engine rankings. Search engine optimization, or SEO, is the process of making your website content the best candidate for coveted top spots in Google among others. Earning the number one position for the right keywords is a competitive advantage you can’t achieve any other way.
To recap, your website should;
Wherever there are businesses, dozens of web designers will be fighting to win them as clients. Unfortunately, way too many business owners sink a lot of hard-earned capital into what turns out to be series of bad ideas—executed badly.
So, exactly how does a business owner get online without getting burned? To answer that question, we need to examine the industry.
To begin with, anyone can call him or herself a web designer. There are plenty of educational opportunities—colleges, certifications, online study… …you name it. However, most web designers teach themselves and quickly succumb to their own bad ideas.
It’s easy to be taken in by a web designer who uses all the right words, and confidently explains how their design is your ticket to online abundance. Sadly, their path down the information superhighway way too often turns out to be a World Wide Waste.
Your first line of defense should be developing an understanding of the Internet landscape and how various elements fit together. You don’t have to be a web designer to know the kind of online experience your customers expect. Mostly they want information, and they want it right now.
So, give it to them—right now. Web designers love to design. As a result it’s easy for them to put their priorities ahead of yours. They’ll propose all sorts of things that seem really cool, but come at the expense of page speed. Recent data shows that users will give you 2.6 seconds to decide whether or not they like your page. If that page takes more than 2.6 seconds just to load…
The best way to illustrate that is to experience it…
We've all experienced award winning websites that are miserably slow to load. The designer and the owner of the business are no doubt very proud of the online spectacle that’s been created. Everybody loves it…
…Except customers. They simply give up and move on to a competitor’s website that’s less frustrating.
The designer missed the mark because the designer’s priorities were given preference over the needs of the customer. It happens all the time.
Often, the designer simply has weak skills or obsolete ideas. A good web designer won’t ask you to live with website “quirks.” Everything should work exactly as you or your visitors expect. The entire user experience—as a customer as well as site administrator—should be natural, obvious and error-free.
Web technology moves fast. It is easy for a web designer to become out of step with the latest standards and best practices. This is particularly true with online search, or SEO. Many methods that were standard practice two or three years ago, can get your website de-indexed today. “De-indexed” basically means getting kicked off the Internet.
Spend some time researching current sources, including Google’s own documentation, to learn about SEO. You’ll not only feel empowered, but will likely learn many so called experts aren’t experts at all.
Most web designers have a poor understanding of business fundamentals. For this reason, the best “web designer” is usually a web agency with experts in consumer behavior, product positioning, conversion path optimization, engineering, security, and other critical business areas.
Web design doesn’t have to be expensive. It just has to be right. Your business and your sanity depend on it.
If you have questions, don’t hesitate to call or drop us a note.
If you have been in business for a while, you’ve likely made discoveries about your industry, customers, and market. Hopefully, you’ve uncovered new opportunities and have a strong understanding of how to prosper and grow. Naturally, marketing plays a role in any growth plan. What follows are tools, especially market segmentation, you can begin using right away to make the most of your promotional efforts. A fundamental technique expert marketers use is to segment your market into groups based on interests and shared motivators. Broad segments like industry, income, and location are obvious. You can imagine how the messaging would be different for each of these, however, depending on the goal, these are too broad. The key is to address motivators of individuals that comprise each segment. The more specific the better. Before getting into specific examples, let’s explore another concept; positioning.
PositioningPositioning is the sales and marketing process/technique of matching interests, activities, lifestyle, personal goals, location, income and other attributes to the products and services individual consumers care about. Get started by asking questions. Business books teach you to ask, “who cares?” Let’s take that up a level by listing everything you sell, then asking the following for each product or service you offer. Who cares about this product or service? Why do they care? How much do they care? What problem does this product or service solve? Is this product or service the best solution on the market? Why? How much does the consumer care about this product or service? Why? What is the most important reason consumers want this product or service? What is the most important reason consumers would not want this product or service? How does this product or service make your consumer’s life better? Come up with as many questions as you can and answer them thoughtfully and completely. Try to build a profile and mental picture of individuals that share common motivators. The idea is to match the right consumer with whatever you sell. It can be tricky, but the ones that do care probably care a lot.
Imagine a leaky pipe. It is natural to assume someone with a leaky pipe needs a plumber. However, a different consumer might resolve the problem with a trip to the hardware store and fix the leak himself. It’s a problem with two very different solutions, which is why positioning is critical. If you are a plumber, it is important to position your service for the “call a plumber” group. Likewise, if you own a hardware store, it is pointless to market plumbing supplies to those that have no interest in fixing their own leaky pipes. As suggested, segmentation is the process of organizing consumers into similarly motivated groups. This allows you to position your products or services to the groups that are most likely to be interested, by matching your messaging with their goals. You can to this several ways. The most rudimentary would be to simply list them. Somewhat more advanced would be to use a spreadsheet. One challenge with these and similar solutions is they require manual action to keep up to date. A bigger problem is they make it difficult to work with more than one attribute at a time. Segments are typically built from several attributes (income, interests, special needs, etc.) that add up to form a complete consumer profile. The best tool for this is CRM (client relationship management) software.
You’re probably familiar with client relationship management (CRM). You might even use a CRM in your business. If not, CRM provides a means for storing customer/client information including simple stuff like contact information and purchase history, along with anything else you find relevant. However, storing information is just the beginning. Most CRMs provide tools to manage your sales pipeline, contact clients and colleagues, send emails and even automate tasks. CRM is a dream for managing customer/client segments. Usually, this is accomplished by creating groups by filtering attributes that are stored as fields. For example, you might know from experience that customers that purchase product X, frequently also purchase product Y. With a few keystrokes, your CRM will provide a list of customers that purchased product X, but did not purchase product Y. Now you have a segment for a future campaign to market product Y. Segmenting this way makes it possible to focus your message on those who will be most likely to make a purchase.
Once you have developed consumer segments, create personas to represent individuals in each segment. Personas serve as real people that have a reason to be interested in your services. They help you develop a relatable, personalized understanding of what motivates individual consumers to make buying decisions. This will be especially useful when deciding on the marketing mix and to develop messaging. Personas will help you avoid talking about yourself by focusing on the needs of individuals rather than you and what you sell. Imagine a friend coming to you for advice. The first thing you’re likely to do is listen and make sure you understand the problem or need. You’ll ask clarifying questions and think about similar experiences of your own or others before offering ideas.
Personas not only make your market segments human, they make you human. No one wants to be sold, but we all want to learn from someone we trust. Try to imagine how you will earn the role of trusted advisor to each of your personas. As mentioned, each persona represents a larger group of similarly motivated individuals, but be careful not to simply give your market segments names. Give them context, challenges, goals and even objections. Here is an example persona for a real company that arranges educational group travel for students. These support an effort to increase bookings for performance tours, like band festivals, parades, and other playing opportunities.
Bob the High School Band Director Bob is a 30-something band director in his 5th year teaching 9th through 12th grades. His predecessor had grown complacent in the years leading up to retirement and the band program was suffering. Bob’s first struggle was to reignite student interest in music. A decade of attrition and neglect had taken a toll on the program. He’s worked very hard to build an excellent program and wishes to reward students with opportunities to perform and compete outside their hometown. He has minimal support from school administrators but has successfully grown a network of active parents. He has never traveled with a band but would like to and is being approached by competing tour companies.
The reason this persona works is it provides context. Even though his persona is fictional, scores of high school band directors share the same motivators and challenges. Using Bob as the model, we can build a market segment that includes band directors that share similar attributes. This allows us to focus the marketing mix and messaging on the things these specific individuals care about. In Bob’s case, he also has an active group of supportive parents. It makes sense to build personas, messaging and a marketing mix aimed at garnering their support. Their motivators are related but their frame of reference (context) is not. To reach them, we need to address the needs and goals of parents, not band directors.
Market segmentation is not a new concept. Same with buyer personas. The challenge for most small business owners is limited time and budget constraints. However, taking time to define and address groups of customers as individuals can mean the difference between thriving and merely surviving. The good news is your competitors probably won’t put in the effort. Advantage: You.
Designing a website for website lead generation is a tough business. Pulling together a great visual design with interesting content is relatively easy, but doing these things in a way that encourages people to fill out a contact form is a different story. The trick to creating great lead generating websites is designing a site flow that makes sense to a user and caters to the process they use to decide whether to contact a business. With a site that makes this process easy and that operates in the way website visitors are expecting, web lead generation becomes an inherent process of your website. If you’ve ever taken a marketing class, you’ve likely heard of the AIDA model - a purchase funnel with 4 stages:
This model walks through a consumer’s journey to making a purchase. While the model has historically been used for modeling physical purchases, it just as aptly models a consumer’s journey in web lead generation. So, how do you design a website that works for web lead generation? Focus on the funnel.
In the awareness stage, consumers are looking for initial information about a service. Today, this almost always starts with a Google search - most often on a mobile device. As a company interested in grabbing the awareness of consumers, SEO is the place to begin. Blogs are often one of the first ways that consumers find your website in Google’s SERP. Craft educational, relevant blog posts that will answer your visitors' questions.
In the interest stage, site visitors are looking for more detailed information about how you could help them - often resulting on them landing on a service page on your site. This transition from a blog post to a detailed page happens most easily through a Call to Action. Strategic CTA placement is key to good web lead generation, including:
So your site visitors have information about the service they were searching for – and after visiting a detailed page on your site, understand whether you’re a good fit for them. How do you build credibility and trust to ensure that the visitor picks YOUR brand over someone else? Your About page. The best way to do this – a genuine About page on your website. Only after you’ve established trust and credibility with the site visitor will you see them convert to a lead.
While the first three stages of the AIDA funnel are based in a certain piece of content on your website, the fourth stage – Action – happens throughout your website. Taking action should be made as easy as possible for website visitors to increase web lead generation opportunities. Getting visitors to take action includes a number of techniques:
Designing a website and content for web lead generation is tricky. The best way to optimize lead generation websites is through testing. Try to vary the placement of CTA’s to see which has more click-throughs. Continue to create content around your user’s thought process and with fine-tuning, you’ll see an increase in your website lead generation effectiveness. OCG Creative is a Reno web design adn internet marketing agency that can help you to design a website or internet marketing content to move visitors through this decision process - and bring you more qualified leads! Explore our capabilities or call 775.324.1644 - we'd love to help you better your business!
When you work in a web design company, in digital marketing, or in SEO, Google Algorithm updates are often a trigger for mild panic attacks. You hold your breath as you start to see the effects of the change. You cry a little if your traffic starts to tank, or you jump for joy if your traffic sees a large rise. The good news, though, is Google’s Penguin 4.0 signal change might just work as well as a meditation ritual for reducing your stress.
Google’s Penguin signal has been focused on the effects of spammy links since 2012. Like the rest of the internet, the signal has evolved a lot since its original release - and for the better. The largest complaint for prior Penguin versions was the intermittent and inconsistent penalization of bad links.
As it ran the Penguin algorithm in waves, Google only assessed and removed website penalties periodically. Meaning, if you were a site that had disavowed your bad links, you may not see any removal of your penalty for several weeks or even months down the road. Your site’s rankings, in the meantime, we're still being penalized. In your web design and content strategy, you then were stuck waiting for Google’s next wave before you saw results of the positive work you had done since the disavowal.
Painful timelines aside, Google’s older Penguin versions also implemented a one-size-fits-all policy towards spam links. If you received link penalties on one page, your entire domain was penalized in the rankings. Now this small problem, on top of the long timeline before your penalty could be removed, became a massive migraine for web design companies and strategists.
Penguin 4.0 was slowly released throughout the fall of 2016, and has now been made core to Google’s algorithm. The new release, deemed the ‘Real Time’ update, seeks to expedite the link penalty process. Operating in almost ‘real time’, Google will now assess and remove penalties for websites much more quickly. If you have a poor web design company who with many spammy links, this update may have killed your traffic. Sorry. While you previously may have been able to go for longer periods before penalties were assessed to your site, this is no longer going to fly with Google. If you have a great web design company and a solid set of credible and clean backlinks, it’s your turn to jump and cheer. Google can now reward your good behavior by quickly decreasing the rankings of sites with spammy links, thereby increasing your rankings. Free traffic without additional effort - just for doing the right thing in your web design to start with!
Penguin 4.0 also removed the one-size-fits-all policy and removed the automatic penalty to the entire domain. Now, Google will not confirm that this means only the page that the link appeared on will be penalized. But, it is likely that your entire website and rankings will not be penalized for one page with bad links. Google also has become smarter and more selective around reviewing and interpreting your links. For example, if your website is in an industry where spammy links are plentiful across competitors, rather than knocking all of these website’s rankings, Google may just decrease the weight of the links in its ranking algorithm. This is just one part of how Google has become more semantic and understanding of the subtleties of linking strategies that a web design company uses.
The trick to adapting to Google’s changes and staying on top of your rankings is often by utilizing a creative Reno web design company. With a full-time team of designers, developers, and strategists, a web design company can stay in the loop with Google’s changes. They can also keep your site and link strategy evolving with the Penguin releases. OCG Creative provides a full team to help you with Reno web design, content strategy, SEO, and ongoing internet marketing initiatives. Call us. We’d love to help. (775) 324-1644
I love sports! I love to play. I love to watch. I love to coach. Especially team sports. I love the camaraderie, the collaboration, the celebration. You win together. You lose together. For all these same reasons, approaching internet marketing as a team effort makes a heckuva lot of sense.
Our favorite and most successful clients are those that see the benefits of teamwork. If you’d prefer to be a spectator, we’re happy to take the ball and run with it. But, we’ll make the touchdowns much quicker if you’re running with us. Let’s face it, you know your business best, so who better to assist us with goal setting, keyword selection and content ideas? It’s our job to coach you on best practices, visitor behavior, search rankings and opportunities. Then, together we determine what our strategy is for the next play.
1.) Reno Web Design/Development: They key here is to NOT over-design or over-develop. We stay up on web trends and statistics and focus on the user experience. After all, it’s the visitors to your site that make the buying decision, not you or I.
2.) SEO (Search Engine Optimization): Research, test, analyze. Repeat. Much like a good training program, SEO requires constant attention and repetition..and a long term commitment to achieve maximum success.
3.) CRO (Conversion Rate Optimization): Once we’ve got them coming to your site, what do we do to get them to make the decision or the purchase? We monitor the onsite behavior and put measures in to place to increase the percentage of visitors that convert to actual customers.
4.) Content Marketing: It’s more than just writing relevant and engaging content. Google loves great writing, but we go the extra mile with info graphics and videos.
5.) CRM (Client Relationship Management): We’ll help you manage and analyze customer behavior to improve business relationships and client retention.
Now, that you’re a well conditioned internet marketing athlete, let’s take a few laps together and get ready for the game. And if you really want to win online, pick the right team and get yourself a spot in the starting lineup. OCG Creative is a Reno web design and internet marketing team that can get you to first place. Go team go!
Designing a website is a lot like buying a car, you want the car to be fast, attractive and affordable, as well as being just the perfect shade of race car red, while also accommodating your need to impress everyone by having all the latest gadgets and gizmos. I am no car expert, but I do have a few knowledgeable pointers for anyone designing a website. Web design, just like everything else, creates new trends every year (I think to keep people on their toes), but really to improve on last years trends that were successful or to replace things that had as much success as Pokemon Go. 
This will drive the reader's attention to the places you want to focus on the most, it also adds a great deal to the design. Typography is all about hierarchy the largest fonts are read first and the smaller fonts are read after. Make sure your headlines POP. When reading a website, I'm sure you will agree, you're looking for specific information and when that information isn't easy to find, or read, you'll move on.
Nothing turns people off faster than an unattractive and hard to read font. Pick fonts that aren't over crowding, preferably a Sans Serif, also pick fonts that have the option of being bold and light and everything in between. It's easy to play with fonts when there are more options to choose from.
While, script fonts are elegant and provide visual interest, they are very hard to read. There are very few applications where script fonts are a can do, wedding invitations and tattoos, web design is not the place for a beautiful script font that no one can read.
The quality of images can really make or break a site. Web sites are marketing engines; however, if you have images that make your business look bad, your marketing efforts won't be as successful. Invest a little bit of time and money into taking images that really portray all the awesome things your company offers and does. High quality images will greatly highlight the content of your site and most importantly, keep the reader's attention longer. Images are great tools to help break up the content of a site and give people time to digest what they have just read.
If your website isn't responsive or mobile-friendly, you are loosing viewers. People always have their mobile devices with them and very few people sit at a computer just to surf the web. By making the conversion to a responsive website design, you'll have the potential to grow your traffic and help your business grow. So make the switch, web designers everywhere will thank you.
Just like with glue, less is more. An over designed website is overwhelming and hard to read, and often times, slow loading. Looking at a screen is already hard on our eyeballs, we shouldn't be adding to that pain by cramming a whole bunch of content, images and colored backgrounds into one hard to read monster. Creating negative space in a design will not only help reader's eyes, it will also help the overall design of your website. I want everyone to be aware that “award winning websites” often utilize the theory of negative space. So lets hop on the wagon and maybe we'll win some awards!
Sliders were the next big thing in web design, but what people don't understand is that sliders and carousels are very distracting to readers because sliders often times continue to loop after you have already moved on to the next section in a website.
A typical viewer scrolls past a slider without even seeing the second slide; meaning all of your efforts have gone to waste anyways. Sliders and carousels add to slow load times for websites, and are ultimately a downfall rather than a benefit.
The weather is perfect. The DJ has mixed a super cool play list. The food is exquisite and the drinks are cold. This will be the best party ever…if the guests ever arrive! Cue the screeching tire sound effects. OMG! You forgot to send out the invites. Spending time, energy and money on a great website without internet marketing is just like throwing a fabulous party and not inviting anyone. What’s the point? Throw that online party! Plan it, send out invites and be the talk of the town.
1) Guest List: Target your market. Who are the people you want to come to your site… the ones that have a need or interest in your services? Identify and invite! 2) Invitations: How are you going to get your target market to attend? Do key word research and present relevant content that attracts them to your site. In web lingo, this translates to SEO, blogging and social media efforts that increase your organic search rankings. 3) Entertainment: You got them there, now what? Make sure your decorations are awesome and the guests are having fun. In other words, make sure your site has a simple, clean design; is easy to navigate, has spectacular photography, custom iconography and info graphics. The better the experience, the longer they’ll stay. The more engaged they are, the better chance you have to convert them to a client. 4) Don’t leave yet! Check your key performance indicators: traffic volume, reach, profit goals, ROI targets and demographic spread. Evaluate and make adjustments accordingly to keep clients on the site longer and coming back for more! Having the proper tools for accurate reporting is most helpful. 5) Party Favors: They like your party, so send them home with something meaningful. A downloadable pdf with great industry tips…A free consultation…A sample of your most popular product. 6) Update your address book: Or your CRM. You’ve met all these new friends, so stay in touch. Get an email address so you can send interesting facts, industry updates, links to blogs, weather and travel tips. Invest in the lifetime value of a client and you’ll keep them forever.
Creativity reigns supreme right? It is common knowledge that only the coolest websites get top exposure. Part of me, as a web designer, hopes this would be true. However, creative web design only takes a business so far. Ultimately, there are thousands of terribly designed websites that get more traffic than award-winners. If you want your website to work for you beyond a cocktail party talking point, then you need to know that Web Design is a part of Internet Marketing and not the same thing.
As cleverly explained by the cartoon, you can have the most creative and interesting website in the world, but if you market it horribly, then not many people will see it and you won’t get a very good return on your investment. OCG Creative’s team of dedicated and nerdy Reno web designers and developers work hard to produce these award winning sites. We have done this for numerous clients for many years. Part of the creative web design also involves the user’s experience with the website, which is why an analogy of a website being a poster is only part-true. In reality, a website is a fluid document – it changes with input from the user and looks different on different devices. OCG works to build the coolest website imaginable for our clients, but we know at the end of the day that it is essential to market it correctly, and websites should never stop when the design is completed.
As a secret confession, I used to wonder this question all the time. There are plenty of online tools to build a website, and before I became a web designer, I even built my own portfolio using one of these tools. The issue with all of them… they’re awful. Even discounting the fact that all of them stop at the end of web design, the web design itself is clunky, confusing, and very limiting. I didn’t realize this until I experienced it first hand. A website should never stop at the end of creative web design. Instead, it should be a rocket-powered branding piece pushing the client forward to more exposure and spurring the start of a comprehensive effort to convert website visits into leads. OCG custom designs each website so it is beautiful and branded, but most importantly, they are scalable and sturdy for expansion in traffic and tailored to convert site visitors into customers.
After website design is completed, many people stop and never touch it again. It’s similar to making a cool poster and then never posting it anywhere. Why? Internet marketing takes effort, DIY site builders don’t have the resources to market each site created and the sites themselves are cluttered and reject efforts to market them. A lot of this is due to lack of on-site SEO support in addition to other elements such as effective landing pages and lack of Conversion Rate Optimization. It is much easier to stop after finishing the web design part.
The point is, OCG Creative is a dedicated and experienced Reno web design and internet marketing agency that has the resources. Websites should be built to be optimized for internet marketing. The issue with DIY site builders, is the website's inability to integrate with a meaningful and comprehensive marketing campaign for individual clients. This is because DIY sites purposefully exclude any means of integrating with an internet marketing plan, it is simply too much effort for DIY site builders to accommodate these features. Internet marketing takes time and a sturdy website foundation specifically built for internet marketing. Additionally DIY site builders don't want to manage campaigns because they take time and constant tuning. Hard work with SEO, Landing Pages, CRO, and other services, take time to gain traction. OCG maintains these campaigns, constantly tailoring our client’s Internet Marketing plans to coincide with optimal conversions including tracking page visits and valued keywords to get them ranking higher. You can’t get that level of detailed attention with do-it-yourself websites. It takes significant time, specialized data collection, and informed decisions to be implemented after data collection to market a website correctly.
If you’re not sure where to go from here knowing all of this or if you still think an awesome looking website is the most important thing for you or your business, give us a call or browse our other topics. We’ve been doing this for a while and know the internet marketing world front and back.
In Part I of this article, we explored primary website performance metrics and ways to ensure your data isn't influenced by scumbag spammers. Now that you're looking at unbiased numbers, let's explore ways to make sure your efforts align with the goals you have for your business.
To get there, it is worthwhile to reexamine your business goals and make an assessment about what matters most. It's easy to set broad goals like "get more sales," or arbitrary goals that have no basis in history or reality. An example of that might be a 100,000 monthly visitors to a new website, growing organically from zero.
For a goal to be valuable, it needs to specific, measurable, achievable, realistic and time-bound. You may recognize that as the formula for a SMART goal. There's lots of discussion about SMART goals in business school and around the web. Measured this way, you can see that my first example, "get more sales" isn't specific. The second, 100,000 monthly organic visits, probably isn't realistic.
A brand new website, on a new domain with all new content is going to have very different goals than a website that is already competitive. At this stage, your goal should be to get everything right, and lay a foundation to become truly competitive as your website gains traction.
At this point, traffic and visitor goals are far less valuable than those related search engines. Setting aside PPC (AdWords, etc.), if your website is genuinely new, your goals should center around what you can control.
1) Website content. Most owners of new websites get completely wrapped up in the design. In reality, the website design is secondary to the writing. Most of the time, the best way to improve a website's design is to take half of it out, but that's a topic for another day.
Online, it's your writing that brings new business. In the beginning, your website content is the one thing you have 100% control over. It's also the most important factor related to search engine rankings. So, if you are not a good writer, you have two options—either hire a good writer, or become one.
Website content goal: Write and publish a greater volume of better, more complete, compelling and interesting website content than your strongest competitor.
To make your website content goal a SMART goal, make it tangible and set dates.
S = Specific: List your top competitor's webpages. Paste each page into a word processor to get a word count. Jot down a list of keywords used on the page and note the number of times each one was used. Make an additional note of any text links and where they go, as well as all levels of headings used throughout the website. Do this for EVERY PAGE, even if it takes a week or more.
M = Measurable: Having quantified the the website details of your toughest competitor, next you'll need to decide what to measure. In this case, you don't need anything more than a word processor. When you have more pages, with better focused, better written copy, using the same keyword density, plus at least as many links, you're good… for now. Measuring these items is as simple as counting.
A = Achievable: This goal is achievable as long as you, or someone you hire has the skill to write meaningful website content. It must follow the "rules" you outlined by assessing your competitor's website. As long as you know what to write, and have the ability to do it, this goal is achievable.
R = Realistic: If you are writing your own website content, the only thing you need to assess is whether or not you will actually do it. We, as business owners, are an industrious lot. We do things ourselves and tend to take on a lot. You are probably very busy running your company. Is writing and editing what could be tens of thousands of words really realistic? If not, you may want to hire a writer.
T = Time-bound: So far, so good, but it's not a goal until you set a date to finish. Some people can write 600 words an hour. Others take 600 hours to write a page. Set your deadline based on your business objective, balanced with a reasonable assessment of what you are capable of. There is an "opportunity cost" for not having your website published and ready to compete. Don't let excuses or your own busy schedule set you back. If it looks like plan A is going to put you beyond your deadline, have a plan B ready to go. [coach voice] This is business, people, so let's make it happen.
2) Unique Titles and Descriptions. This is SEO 101 kind of stuff—something I like to describe as the Onsite SEO Top 5. Our content goal covered the first three items; keyword density, headings and anchor text (the actually words used for links). That leaves page titles and descriptions.
HTML TITLE Tags: The page title is created by using a special tag in the head of the html document used to create the page. The browser loads this page and displays your title in the browser tab. More importantly, search engines display your title as the link in the SERP (search engine results page).
Google, Bing, Yahoo! and all the others use this title as a primary means for determining what the page is about. Therefore, it makes sense that these should include your target keywords. Making sure they do should be standard practice. Your titles should match the content of the page, and also be unique. Don't use the same title for every page on your website.
Meta Descriptions: The head of your html document should also contain a meta description. There is considerable debate over the direct value of the description relative to SEO. Nevertheless, you should ALWAYS include a unique description on every page of your website.
Like the page title, the meta description you write will be displayed in search results. This is the descriptive text just below the line containing the webpage URL.
You should always use keywords in your meta description, even if you don't believe they will have an impact on rankings in Google. This is because a) searchers will often read the description when deciding whether or not to click the link, and b) Google is not the only search engine. (Though it does seem like it is.)
Make unique titles and descriptions part of your content goal. It's not as technical as it sounds. Many content management systems have built-in tools for including these. If you are one of the millions of WordPress users, a plugin like Yoast SEO will make your job easy. The challenge will be making them unique and readable for humans, as well as search engine spiders.
I framed this as a content goal for new websites, but if you haven't already done so, you should make a similar assessment even if your site has been online for time and is performing well. Website content forms the foundation of your online marketing strategy. It is vitally important that you keep your online content competitive and up to date.
The working word in that statement is competitive. With every passing day, the likelihood your competitor will hire a top SEO firm to crush you, increases. To combat that, you need to pay attention to what's happening around the Internet relative to your market or industry.
It is important to realize that without sufficient website content, nothing you can do will achieve a consistent, stable result. In nearly every case, websites that are thin on online content will suffer, not only in rankings, but with visitors seeking information.
Part III of this series will focus on taking your effective Internet marketing strategies to new heights. To do that, we'll put out nerd hats on and dig deeper into the data. In the mean time, feel free to email me (joe@ocgcreative.com) or comment below with your questions or comments.
This article is heard toward small to medium sized businesses in moderately competitive markets. However, the fundamentals of evaluating online marketing efforts are largely the same for any business. It is important to recognize that an effective internet marketing plan must take the competitive landscape into account. The following questions should help get you thinking about what you need to know as your online marketing efforts evolve.
The first two questions are perhaps the most important. Marketing sophistication and the level of effort devoted to effective Internet marketing will level the playing field in spite of virtually everything else.
I’ll begin with what I call the primary metrics. These are the data shown on the first page when you log into Google Analytics. Here’s what they are and what mean.
All of this information is historical in nature, and only provides totals and averages. It is helpful for identifying trends, but to understand what’s happening on your website, you need to dig deeper.
From the beginning you need to know the information you rely on is valid. The vast majority of websites I work with for the first time take everything fed to Google Analytics as legitimate. The truth is it’s probably not even close. Here are a few things that screw up your data.
Spambots: These are computer programs, often called robots, spiders, crawlers or some other name. Not all robots are bad, but spambots scour the web looking for any online form to fill out with bogus information. Their goal is to create links to crappy websites by them into the comments section of your blog or other publicly visible content.
They do this in a nefarious attempt build the number of inbound links (backlinks) to some website. Entire companies, mostly in Eastern Europe and China, are devoted to selling backlinks this way. It’s obnoxious and doesn’t work, but comment spam is everywhere.
Tip: You should always moderate blog comments before allowing them to be published on your website. At the very least moderate those that include links.
What sucks is each attempt is reflected as as a visit. Usually, visits from spambots will have a bounce rate of 100% and a session duration of 00:00. They badly skew your data, and will often overwhelm legitimate traffic. As an example, a typical website with 1000 legitimate visits might have a bounce rate of 35%.
Add 500 visits from scumbag spambots and your traffic will be reflected as 1500 sessions with a bounce rate of 56.6%. Without the phony data from the spambots, the top level data looks pretty good. But, if you believe the numbers that include the spambot data, you’re likely to try to correct a problem that doesn’t exist.
Referral Spam: These are jerks who bombard your website from a URL they want you to visit. The idea is that if you see a sharp spike in traffic, you’ll want to investigate the source. Once you know where the traffic is coming from, it is very natural to want to check it out.
What’s actually happening is your are being tricked into visiting websites you wouldn’t know about otherwise. Beyond that, these referral spammers screw up your data much like the spambots do. Your traffic will be artificially high, and your bounce rate, time on site and pages per visit will all be wrong.
I’ll touch on filtering Google Analytics in a minute, so here’s a short list of URLs I filter out always.
There are more, but these eight routinely account for 60% to 70% of website visits. Many times I’ve seen referral spam account for virtually all of a website’s traffic.
My clients often think they have high bounce rates and low session durations, but plenty of traffic. So, they pull their hair out tweaking pages and moving content, but it makes no difference. Here’s a real-world example of what’s happening:
Unfiltered Website Traffic Data:
Sessions: 1127
Avg. Session Duration: 00:00:06
Bounce Rate: 88.14%
Filtered Website Traffic Data:
Sessions: 188
Avg. Session Duration: 00:01:54
Bounce Rate: 39.38%
In this example, the client came to me to solve a bounce rate / session duration problem, when in fact, he suffered from weak traffic volume. It was the exact opposite of what he believed. It’s maddening and disheartening, but once we were able to deal with real numbers, we could work on the right things.
Hacking Attempts: Depending on the type of attack, hacking attempts will also skew your data. It should be obvious by now that bogus visits tend to push sessions up and session durations down.
Brute force attacks sometimes result in legitimate traffic not even getting through. What’s happening is the hacker has a network of corrupted computers trying to guess passwords or take advantage of a known exploit.
In some cases, they’ll just hammer your website with thousands of visits a second so no legitimate traffic can get through. I won’t bother with the details right now, but recognize that hacking attempts screw up your data.
It should be obvious, but you can’t ignore hacking attempts. Data and traffic issues aside, given time, a hacker will get through. That never ends well, so if you suspect you are being attacked, call or email us and we’ll help you deal with it.
Internal Traffic: A website that is being actively worked on will skew your number in the opposite direction. Web designers and content curators often spend hours on pages and hop through the website testing user interface changes.
Early on, that may be your only traffic. It might warm your heart to think people are visiting every page on your website an hour and a half at a time, but it’s not really real. Again, filtering is the answer. In this case, you would filter the IP addresses of anyone that actively works on your website.
Also, if your website is WordPress, you can use a plugin to disable Google Analytics tracking code for certain types of users when they’re logged in. If they aren’t logged in, it’ll still mess with your data though, so it is best to filter by IP.
Job Searches: Obviously, legitimate visitors to your careers page are desirable. I mention them here because job searchers are most likely not buying anything. It really depends on your business and the nature of the visit.
It may be that the website visitor arrived as a genuine potential customer. Then, decided to explore career opportunities. In this case, the visit certainly has conversion potential. In our agency, that’s unlikely, so unless we want to assess our recruiting efforts, we filter those visits into another view.
Next, I'll provide details about keyword tracking and tools you can use to evaluate whether or not you are executing an effective Internet marketing strategy. Drop me an email, and I'll be sure to let you know when "Effective Internet Marketing: Part II" is published.
I just read something that struck me as both funny and poignant. It was an article about website budgets that pointed out how every project begins with what the author described as a "subtle psychological game of 'you go first'" between the agency (us) and the potential client. The point of the article was that the creative agency or web design firm should be bold and ask. Fundamentally, I agree and here's why. To begin with, regardless of the business owner's budget, there will almost always be a solution that will at least satisfy some of his organization's goals. So, for Reno web design projects with smaller budgets, we always do our best to guide the client toward options that have the best possible chance of early success.
Sometimes, outlining the scope of a project ties our people up for days. To be accurate, we develop what we call use case diagrams outlining every possible interaction between the various potential users of the final website. Additionally, considerable effort goes into higher level strategic planning long before we present a proposal. If we have a sense of the planned budget going in, we are able to concentrate our energy on strategies and tactics that have a realistic chance of being implemented. It's easy to understand why a potential client might prefer to play it close to the vest. There are agencies that would propose a project at, say, $5,000, but if they know the budget is twice that, the proposal will be presented accordingly. It's an opportunistic form of bidding that is both unethical and unproductive. In our firm, if we know the budget is X-dollars, we bid the project based on realistic expectations of hours regardless. If there's anything left, we'll make recommendations about how the client can gain additional value with the same budget, or simply leave it out of the proposal. But, in either case, we never jack up the price just because there's money available.
Obviously, no one wants to be charged more than what the web design or development project should really cost. But, not having some idea of budget at the onset makes it very difficult to propose the right solutions. Also, there are times when a budget is simply too small for the proposed project scope. Proposals cost a lot to produce. There's almost always a significant amount of discovery that must take place prior to putting together the quote. So, if we're going to invest several hours putting together an accurate proposal, we need to know that there's a reasonable chance that the project will move forward.
In an ideal world, the client and creative agency share the same goals. In other words, both sides should be working to achieve the same result, which, by the way, must be to reach the objectives set forth by the client, not those of the agency. After all, we don't get hired to send invoices. Our Reno web design and internet marketing team gets hired to accomplish something the client cannot accomplish internally. In my view, it all boils down to this. If you are the client, try to at least give some kind of range regarding website budgets for a given project. That will help the web designer and engineering or marketing team outline the best possible tactics for meeting your goals. If you are the agency, be honest and quote what things really cost. That way, we maintain trust as an industry and everyone involved wins.
